Thank you for all your help. I wish I could have gotten what I ordered, but I really appreciate you letting me know that the two products were not compatible rather than letting me get them shipped and then having to mail them back.
— Ann
We love the Nantucket Cedar Arbor that we purchased from you folks. It arrived from California to Western Mass in seven days, had excellent assembly directions and looks gorgeous in our yard project. Thank you so much.....we love your product and will be sure to come back for more!
— RJ Roy
Hi, Just a quick THANK-YOU!!I I wanted an arbor to fill a void left in the front of the house where oleanders were removed. So many styles to choose from but I wanted a gate to hide my exposed hose reel. I found the Longevity Cedar Arbor and it was just the mixture of what I was looking for, but not the right size for a gate. I was skeptical about ordering an arbor online till I called and spoke to Brandon, asking about modifying it for the gate. My reservations were dispelled during my conversation so I ordered it and and hung up, totally confident. Received really fast, made the modifications to narrow it for the gate, and it looks GREAT.
— Thanks a lot........Jim
I received Natural Arch Arbor in very good condition. The assembly instructions were well written. The arch was sturdy and easy to assemble. It looks great and I love the smell of cedar wood. I am using the arch in my Daughterʼs wedding and afterward we will install it in our backyard. I am very pleased with our purchase. Thanks.
— S. Shinde
"Hi, Just wanted to let you know the Nantucket Arbor arrived, and my contractor put it together. It's just PERFECT for our spot, and the quality we were looking for. Thanks so much for your excellent service, phone and delivery!"
— Stacie Dilg
"Thanks. Received the arbor last week. Shipping was very fast. Gardner and I put it up this weekend. It looks great!"
— Clarence
"Just a quick note to thank you for handling my order so efficiently. The arbor arrived very quickly and in excellent condition. We love it! It was a pleasure to do business with you."
— Regards, Karen
"Just to let you know that my Cascadia arbor arrived today & I was delighted with the quality of the merchandise & the speedy delivery---as well the ease of ordering thru your web site & pleasant customer service. well done! The arbor is already installed in my Queen Anne Victorian San Francisco garden & looks fantastic! "
— Thanks, Lucy Brysk
"I would like to compliment you on your website, your personal product support, and your product. The information on preparing the site was invaluable, and when we needed to speak to a "real" person re: instructions or delivery, that person was accessible, knowledgeable, courteous, and helpful. We have assembled our "shed". It will be used as a playhouse for our three young grandchildren. They are delighted with it. The quality is terrific and we are sure it will survive our Tahoe winters well. It also looks charming.
— Thanks, S. Reid
Being in the customer service business, I know people are quick to tell you what is wrong, but rarely bother to tell you what is right. So, here you go. I purchased an arbor a few weeks ago. My experience, in general, is that when you make a purchase like this, either parts are missing, or parts are mis-cut, or the assembly directions are in Greek and impossible to understand. Your product, on the other hand, was the complete opposite much to my pleasant surprise. It arrived on my doorstep when you said it would; all of the parts were there and were undamaged; the cuts were perfect; the assembly instructions were easy to follow; and the arbor looks absolutely great in our yard. Even my wife likes it!! So, thanks for the excellent service and thanks for the excellent product. I would not hesitate even for one minute to recommend your business to anyone. Thanks, again."
— Steve Seibert
"Gentlemen, today we installed the tuscany archway and halfmoon gate we purchased from you. I can't begin to tell you how pleased we are with the look and results. it is a beautiful and very well made product. We have been getting a lot of compliments from our neighbors. because your website is so easy to navigate, the information and illustrations so clear we knew we would be satisfied. Our many thanks."
— Linda and Bob Weiss
"Just wanted to let you know that we received the Cabana garden shed today. We are looking forward to getting it together! Looks like great quality. Thanks again! "
— Sally Grumbine
"I just wanted to let you know I received the replacement part on Friday. I appreciate your help in getting this to me in time for the weekend. We love it."
— Thank You, Jim Knipe
"Just wanted to let you know that my daughter called and the playhouse was delivered today safe and sound! Thank you so much for your help. I'm sure the girls will love it."
— Kathy