Here's what our customers are saying about us:
Thank you for all your help. I wish I could have gotten what I ordered, but I really appreciate you letting me know that the two products were not compatible rather than letting me get them shipped and then having to mail them back.
We love the Nantucket Cedar Arbor that we purchased from you folks. It arrived from California to Western Mass in seven days, had excellent assembly directions and looks gorgeous in our yard project. Thank you so much.....we love your product and will be sure to come back for more!
— RJ Roy
Hi, Just a quick THANK-YOU!!I I wanted an arbor to fill a void left in the front of the house where oleanders were removed. So many styles to choose from but I wanted a gate to hide my exposed hose reel. I found the Longevity Cedar Arbor and it was just the mixture of what I was looking for, but not the right size for a gate. I was skeptical about ordering an arbor online till I called and spoke to Brandon, asking about modifying it for the gate. My reservations were dispelled during my conversation so I ordered it and and hung up, totally confident. Received really fast, made the modifications to narrow it for the gate, and it looks GREAT.
— Thanks a lot........Jim
I received Natural Arch Arbor in very good condition. The assembly instructions were well written. The arch was sturdy and easy to assemble. It looks great and I love the smell of cedar wood. I am using the arch in my Daughterʼs wedding and afterward we will install it in our backyard. I am very pleased with our purchase. Thanks.
— S. Shinde
Thanks so much for your quick response to my problem, We received it Wednesday afternoon. Perfect timing. Will enjoy for years to come. Thanks again and Happy Holidays to you.
Fire pit arrived today. THANKS FOR ALL YOUR HELP!
— Bruce Calvi
Hope to purchase more from you in the future.
— Best regard, Frank Smith
Thank you so much for your quick response to my question/problem. I had put the battery in. In fact I tried two different batteries in case one was not good. The other suggestion worked. I was trying to just push it in and when nothing happened I would push it again. Once I received you phone call I tried holding it in for a while and the igniter started clicking.
Again thanks for you speedy help. I would highly recommend you to my friends and family if they are interested in procuring a fire pit.
— Barbara Cooley
I received my California Firepit yesterday. It’s perfect !!! Thank you very much for your efforts with sending the fire pit out here to Hawaii.
Order arrived in great shape We really appreciate you and will do business again with your company!!
— Thank you, Keith
Thanks heaps!!! I appreciate your going to bat for me.
— Again thanks, Jean
It's great to deal with a company with such good customer service.
— Thanks, Brett
Thanks again Branden for your service levels it's greatly appreciated and makes me feel comfortable with using your company again.
— Thanks, Deena Crawford
Thank you very much for you and your company's service and professionalism. Much appreciated!
— Kerry Delk
Branden, Hope you had a great holiday. I want to thank you for your exceptional personal customer service. I would not hestitate purchasing anything from your company in the future and will recommend your web site to our friends.
— G. Tepper
The fire pit arrived yesterday. It's really nice. Got it together already. We'll have years of enjoyment, I'm sure. Thanks.
— Sincerely, J. Van Etten
Thank you for your prompt response and resolution regarding the different color in the fire bowl. I appreciate the way you handled the issue and I will definitely consider purchasing from your site in the future!
— Thanks again, Susan
The Tahoe Fire Pit was delivered today. Thanks again for your help and pass on my regard to Obie for his efforts as well. My neighbor is extremely happy with it and thought it was a wonderful gift. Best wishes for continued success. Regards,
I received the new piece over the weekend and I am happy to say my fire pit is all together and is GORGEOUS. Thank you so much for your quick response. I have spread the word about your company. Great service. Thank you again.
Very good product and fast shipping thank you.
Awesome unit, even better than I thought, thank you!
Very satisfied with product and delivery!
The fire pit was a great buy - Looks great in my yard - Would buy again
"I placed an order and the set so beautiful, elegant and looks absolutely gorgeous in our backyard Landscapes. We have been getting a lot of compliments from our friends, neighbors and family members. I can't wait to have a reception in our backyard within next year for our Wedding.
I just want to said thank you for the excellent product. Handling my order so efficiently, customer service was knowledgeable and courteous. I would not hesitate recommend your business to anyone. We love it! it was pleasure to do business with you. Thank you never enough. "
— Kourtney DoTran
"Hi, Just wanted to let you know the fire pit arrived, and my contractor put it together. It's just PERFECT for our spot, and the quality we were looking for. Thanks so much for your excellent service, phone and delivery!"
— Stacie Dilg
"Thanks. Received the fire pit last week. Shipping was very fast. Gardener and I put it up this weekend. It looks great!"
"Just a quick note to thank you for handling my order so efficiently. The fire pit arrived very quickly and in excellent condition. We love it! It was a pleasure to do business with you."
— Regards, Karen
"Just to let you know that my fire pit arrived today & I was delighted with the quality of the merchandise & the speedy delivery---as well the ease of ordering through your web site & pleasant customer service. well done! The fire pit is already installed in my Queen Anne Victorian San Francisco garden & looks fantastic! "
— Thanks, Lucy Brysk
"I would like to compliment you on your website, your personal product support, and your product. The information on preparing the site was invaluable, and when we needed to speak to a "real" person re: instructions or delivery, that person was accessible, knowledgeable, courteous, and helpful. We have assembled our "fire pit". The quality is terrific and we are sure it will survive our Tahoe winters well. It also looks charming.
Being in the customer service business, I know people are quick to tell you what is wrong, but rarely bother to tell you what is right. So, here you go. I purchased a fire pit a few weeks ago. My experience, in general, is that when you make a purchase like this, either parts are missing, or parts are mis-cut, or the assembly directions are in Greek and impossible to understand. Your product, on the other hand, was the complete opposite much to my pleasant surprise. It arrived on my doorstep when you said it would; all of the parts were there and were undamaged; the cuts were perfect; the assembly instructions were easy to follow; and the arbor looks absolutely great in our yard. Even my wife likes it!! So, thanks for the excellent service and thanks for the excellent product. I would not hesitate even for one minute to recommend your business to anyone. Thanks, again."
— Steve Seibert
"Gentlemen, today we installed the fire pit we purchased from you. I can't begin to tell you how pleased we are with the look and results. it is a beautiful and very well made product. We have been getting a lot of compliments from our neighbors. Because your website is so easy to navigate, the information and illustrations so clear we knew we would be satisfied. Our many thanks."
— Linda and Bob Weiss
"Just wanted to let you know that we received the fire pit today. We are looking forward to getting it together! Looks like great quality. Thanks again! "
— Sally Grumbine
"I just wanted to let you know I received the replacement part on Friday. I appreciate your help in getting this to me in time for the weekend. We love it."
— Thank You, Jim Knipe
We would love to add your testimonial. Email us
or Call 1.888.509.9676.