US Shipping Rates
Want to know how much a product will cost to ship?
Our superior-quality products are shipped directly to our customers using high-quality, ensured transportation companies such as Yellow Freight, Viking Freight, UPS and Federal Express. Enter your zip code on the Shopping Cart page and we will calculate the approximate shipping costs.
International Shipping
Currently we do not ship internationally.
Shipping Restrictions
Due to manufacturer restrictions and domestic regulations, we are not able to ship our products to all geographical locations and address types. Below are some general guidelines.
- Our site does not currently ship to P.O. Boxes.
- Our site does not currently ship to military APO/FPO addresses.
- Most items may ship to Alaska or Hawaii. However, you can contact us to confirm a quote.
- Our site may choose to add to, subtract from, or otherwise alter these shipping restrictions at any time. Shipping may be available for a wider range of countries in the future as well. Check back for any policy changes.
Delivery Times
Our products usually arrive at our customers' doorsteps within 1-2 weeks
or less in
sound, ready-to-assemble condition! Delivery times can vary for each
product
based on the delivery location and the size of the product.
Occasionally with certain items, a longer lead time is necessary, so if
you are under time constraints, please call to receive an estimated lead
time for your order. Once you have received shipment notification, you
can view
estimated delivery dates for individual products by entering your order number
on the Track Your Order
page, where you will be directed towards the shipper's order tracking page. Due to the size of our products, ground shipping is the only shipping
method available. If you are still unable to track your order, please call us
at 1(888)509-9676 or email us at sales@livingoutfitters.com
for further assistance with tracking.
How is my total delivery time determined?
The total delivery time for your order is calculated from the time your order
is placed until the time you receive it.
Pre-Ship Processing Time is the time it takes from when you submit your
order to when the product leaves our warehouse.
Shipping time is measured from when your order leaves the warehouse to when
it arrives at your home or office.
Freight Delivery
What is Freight Delivery?
Freight delivery means your product will be shipped and arrive via a large
truck. Freight delivery is used when the size and/or weight of the product is
too large to ship using small package carriers (UPS,
FedEx).
How do I know if a product requires freight delivery?
Consult the shipping tab on the product webpage for delivery information for that product.
How are delivery arrangements made?
The local freight carrier will call you to arrange a delivery appointment.
Freight deliveries are scheduled on week days only, weekend deliveries can be
scheduled for an extra fee. Failure to accept delivery in a timely manner can
result in storage fees.
What does freight delivery include?
Basic freight delivery means the carrier truck arrives with your delivery
within the parameters of your scheduled delivery time. The customer is responsible
for unloading the item from the truck, called a hand unload. Most of our
products delivered by freight carrier can be unwrapped from the pallet and
easily carried in pieces to the desired location. This is also called “tailgate
delivery” and takes between 15-30 minutes with 1-2 people.
Although the truck operator may offer to assist you, he is under no
obligation to do so (and may be restricted from doing so by insurance
regulations). Basic freight delivery does not include moving the item from the
truck, moving it inside your house or yard, apartment, or office, nor does it
include any unpacking, set-up, or installation of the product.
90% of our customers use the hand unload delivery successfully. However, if
you feel you will be unable to hand unload your item, lift gate delivery service
is available for an extra fee (see the options tab on the product webpage).
Lift Gate delivery means the driver will lower the complete pallet to the
ground for you. From there, you can unpack and move your item by hand to the
desired location.
What if I need help unpacking or moving my purchase?
If you are ordering a large or heavy item, please keep in mind that you may
need the assistance of one or more people to transport the item from the
delivery truck into your home or yard.
Freight carriers are expected to notify you of the delivery day, time, and
service options, so that you can make the appropriate arrangements to move your
item to the desired location.
Most freight carriers offer special service options (such as transporting
items from the truck into your house, apartment, or office), which you may
arrange directly with the freight carrier company. This is called White Glove
Service and involves additional charges payable to the freight carrier upon delivery.
What if I'm not home at the scheduled delivery time?
Freight carriers are expected to provide reasonable advance notice of delivery
day and time. If you are absent for a scheduled delivery and your absence
results in an inability to deliver, a second delivery fee may apply.
What should I do when the delivery arrives?
The most important thing to remember about freight carrier deliveries is that
you inspect the package at the time of delivery.
If your product and/or box(es) arrive damaged, please record any damages in
detail on the delivery receipt. Ask the freight carrier for a copy of the
delivery receipt. Also, record the freight company's name and trailer number so
we may track the order back to our vendor or warehouse. Please contact us
immediately or on the next business day, so we may assist you in the
replacement of your order and file the proper claim with the shipper. Failure
to do so may result in us not being able to replace the damaged order. We may
also require photos of the damage.
It is your responsibility to check that all items are correct and that all
pieces are accounted for before you sign. If you do not note specific shipping
errors, we may be unable to replace your order.
Most of the time our products arrive on time and in perfect condition.
Occasionally appointments can be late due to a variety of reasons, all out
of our control. If arrangements are made and an appointment is missed we are
not liable for any labor charges that you incur. If there is damage, we
will ship replacement products in a timely matter. Due to the nature
of inventory, packaging, shipping times and locations, replacement part
lead time is generally 1-2 weeks. We strongly suggest not making
installation arrangements until after delivery is made and the product has been
inspected.
UPS/FedEx Delivery
Some of the items are delivered via UPS/FedEx
and may not require a signature upon delivery.
Please inspect the box and contents to ensure there is no damage done due to
delivery. In the event there is damage, please contact us immediately or on the
next business day so we may assist you in the replacement of your order and
file the proper claim with the shipper. Failure to do so may result in us not
being able to replace the damaged order. We may require photos of the damage.
In many cases, the shipper (UPS/FedEx) may
want to inspect or pick-up the damaged item.
First-Time Ordering
Placing Your First Order
It's easy to order with us. We make it Simple, Fast, and with No Sign Up. We also accept orders by phone. Contact us now at 1(888)509-9676 to place an order!
Finding Items
You can search for items using either the top tabs or the left side category links. As you click into these links, you should have the option to narrow down your selection again by using the links on the left side. A keyword search box is located in the top left corner on every page of our store.
Adding Items to Your Shopping Cart
When you are ready to purchase an item, simply click the "Add to Cart" button. You will now be directed straight to viewing all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After viewing the items in your shopping cart, you can start checking out or you may shop by using any of the top tabs. While you are shopping you can access your shopping cart anytime by clicking on the link that says View Cart' at the top right of any page.
Proceed to Checkout
Once all the items you want to buy are in your Shopping Cart, enter your zip code to calculate the shipping cost. When you are ready, click on 'Checkout'. Here is where you will enter your order information. Our Checkout process is simple, fast and no sign up necessary.
Cancel or Change Order
If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy.
In order to request a cancellation or change to your order, please call 1(888)509-9676. To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration.
Our primary goal is to have your purchase arrive as quickly as possible
and in excellent condition. Should the order ship before the
cancellation process has been completed, any restock fees, as well as
outbound and return shipping charges will apply. Cancellation of Same
Day or Next Day shipping items must be made within 2 business hours of
your order. Request to cancel or change all other orders must be made
within 24 hours. CANCELLATION REQUESTS CANNOT BE GUARANTEED!
Payment Methods We Accept
We guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards
We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Sales Tax
Items sold and shipped to California are subject to sales tax. Laws require that we charge sales tax on the product value of the order.
Tracking Your Order
Enter your order number on the Track Your Order page to track your order. In the event you have not received a tracking number via e-mail, you may track your order by the order number in most cases. If you are still unable to track your order, please call us at 1(888)509-9676 or email us for further assistance with tracking.
Should you have other questions or concerns about these privacy policies, please call us at 1(888)509-9676 or send us an email at sales@livingoutfitters.com.
Using a Discount Code
Discount codes are often used when we have special offers for our customers. To take advantage of the discount code, place the item or items the discount applies to in your shopping cart and proceed thorough the order process as normal. After entering the correct billing address, there will be a specific location for you to enter the discount code. After the code is entered, proceed by selecting a method of payment and enter all the appropriate information. You may then submit the order. Please check the order confirmation to make sure that the discount was applied to your item. If you notice an error or have difficulties, please contact one of our Customer Service Specialists at 1(888)509-9676.
Orders Never Received
If you have tracked your order from our Track Your Order page and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact our Customer Service Specialists at 1(888)509-9676. We will research the location of your order and promptly resolve the issue.
Back Ordered Items
Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order.
No-Hassle Return and Replacement Guarantee
Customer satisfaction and policy transparency is our top priority, and we want you to be happy with your purchase. If you are unsatisfied with your Living Outfitters product, and all parts/hardware are new, unused, and resalable condition and in their original packaging, you can contact us for a refund, no questions asked. Returns are time sensitive, however, and are as follows: For package items shipped via FedEx/UPS ground, please contact us within 14 days of delivery. For items shipped via freight, please contact us immediately or by the next business day. In the unlikely event that your order is incorrect, missing parts, damaged or defective, contact us right away so we may arrange for parts or a replacement.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED.
Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. You are responsible for all freight costs and a restocking fee will be applied. If a product was originally sold as “Free Shipping”, please keep in mind that shipping is never free. The cost of transporting the product to you was already built into the price, and that cost will be reflected in your return. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Additional fees may apply if not returned in original packaging.
If you are returning a product that was originally purchased with a gift certificate, or that was given to you as a gift, you will receive an in-store credit as your refund.
Packing & Sending Your Return or Replacement
After calling to receive a RMA number and return address information, you will need to prepare your item for shipment. Pack the item to be returned securely in the original carton. Inside the box, please include your contact information, the order number and the reason for the return. On the outside of the box, write the RMA number and the appropriate address that was given to you by the customer service specialist. Make sure that the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged.